bg252 Privacy Policy — Your Data Is Our Responsibility
Our policies on the collection, storage, and use of your personal information at bg252 are presented transparently — with SSL encryption and the highest level of security.
Introduction
bg252 ("we", "us", or "platform") provides a safe and trusted online entertainment service for users in Bangladesh. This privacy policy explains what information we collect when you use the bg252 platform, how that information is used, who it may be shared with, and what measures we take to keep your information secure.
By using bg252's website or services, you accept the terms of this privacy policy. If you have any questions, please contact our support team.
Scope of This Policy
This privacy policy applies to bg252's website, mobile-optimized pages, and all associated services. It applies to all of the following individuals:
- Anyone who has registered with bg252 or is in the process of doing so.
- Anyone who is simply browsing our website.
- Anyone who has contacted our customer support.
- Anyone who has participated in bg252 promotional activities.
Information We Collect
bg252 collects only the information necessary to provide our services, manage your account, and ensure security. The categories of information collected are listed below:
3.1 — Identity and Contact Information
- Full name, date of birth, and nationality.
- Email address and mobile number.
- Residential address.
- National ID (NID) or passport number (for KYC verification).
3.2 — Financial Information
- bKash, Nagad, Rocket, Upay, or bank account numbers (for transaction processing only).
- Deposit and withdrawal history.
- Transaction date, amount, and payment method type.
3.3 — Usage and Technical Information
- IP address, browser type, and device information.
- Login time, session duration, and gameplay data.
- Information collected from cookies and similar tracking technologies.
- Referral source and site navigation patterns.
Purpose of Data Collection
bg252 respects your privacy and uses your information only for the following legitimate purposes:
- For account registration and management.
- To process deposits, withdrawals, and other financial transactions.
- To verify identity in compliance with KYC (Know Your Customer) requirements.
- To prevent fraud, money laundering, and other illegal activity.
- To inform you of personalized bonus offers and promotions (with your consent).
- To provide 24/7 customer support.
- To enforce responsible gaming policies and intervene when necessary.
- To improve the security and performance of the platform.
Data Sharing and Third Parties
bg252 never sells your personal information to third parties. Information may be shared only in the following limited circumstances:
5.1 — Service Providers
We work with trusted third-party service providers — such as payment processors, KYC verification agencies, game software suppliers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others), and IT infrastructure partners. These parties receive only the information needed to complete their specific tasks and may not use it for any other purpose.
5.2 — Legal Obligations
We may be required to disclose information under a court order, a lawful request from an investigative authority, or applicable legal obligations. In such cases, we will provide only the minimum information necessary.
5.3 — Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred. We will notify you by email before any such change takes place.
Cookie Policy
bg252 uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: These are necessary to maintain login sessions and ensure security, and cannot be disabled.
- Analytics Cookies: Collect anonymous data to monitor and improve site usage.
- Preference Cookies: Remember your language preferences and site settings.
You can manage cookies through your browser settings, but disabling certain cookies may limit some functionality of the platform.
Data Retention Period
bg252 retains your personal information only for as long as necessary to fulfill the purposes described in this privacy policy or as required to comply with legal obligations.
- Active account data: Retained for as long as the account remains active.
- Inactive/closed account data: Financial records are generally retained for at least five years from the date of closure.
- KYC documents: Retained for the period required by legal obligations.
- Technical logs: Automatically deleted after 90 days.
Data Security Measures
bg252 uses industry-standard security technologies to protect your privacy. The key components of our security framework are:
- SSL/TLS encryption is used for all data transfers.
- Stored sensitive data is protected with AES-256 encryption.
- Two-factor authentication (2FA) is available for account access.
- Regular security audits and vulnerability assessments are conducted.
- Access to data is limited to authorized personnel who are bound by strict confidentiality agreements.
- Server infrastructure is operated in secure data centers.
While we maintain the highest level of security, no method on the internet is 100% secure. If you suspect any security issue, please notify our support team immediately.
Your Rights
Under bg252's privacy policy, you have the following rights regarding your personal information:
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You can request correction of inaccurate or outdated information.
- Right to Erasure: In certain circumstances, you can request that your information be deleted (subject to legal obligations).
- Right to Restrict Processing: In specific cases, you can request that processing of your information be temporarily suspended.
- Right to Data Portability: You have the right to receive a copy of your information in a structured, readable format.
- Right to Object: You can object to marketing communications or profiling.
To exercise these rights, please contact our support team. We will process your request within 30 business days.
Protection of Minors
bg252's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.
Age verification is mandatory at registration. If we become aware that a minor has created and is using an account, we will immediately suspend that account and delete the associated information. Parents and guardians are advised to remain vigilant about this matter.
International Data Transfers
Some information involved in bg252's operations may be stored or processed outside Bangladesh. In such cases, we ensure that:
- Any third-party processor meets adequate data protection standards.
- Encryption protection is active during data transfers.
- Contractual confidentiality obligations are in place with third parties.
Policy Changes
bg252 may update this privacy policy as needed. For any significant changes, we will notify you in the following ways:
- By displaying a notice in a prominent location on the website.
- By sending a notification to your registered email address.
- Through a pop-up notification at login.
Continued use of bg252 after an updated policy is published will be taken as your agreement to the new terms. For this reason, we recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. bg252's privacy team will give your request careful consideration.
Live Chat Support Get instant support in Bengali 24/7 — use the chat button at the bottom right corner of the site.
Email [email protected]
Response Time Instant on live chat. Emails are usually answered within 24 business hours (as per Bangladesh Standard Time / BST).
For more information, please also read our Terms & Conditions and Responsible Gaming Policy pages.